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Victoria+Crossroads Connection Magazine

Zarbocks Automotive & Transmissions

Overview > Reviews > Worse than when i brought it in.

I went in for freeze plug replacement. They drop the transmission and call me asking if they can replace my "nearly completely worn" clutch. I tell them not to, knowing my clutch was fine since i've been driving a manual transmission for 15+ years. This truck in particular for the last 2 years with a brand new clutch. I know what a worn clutch feels like and again, this clutch was just fine. I get my truck back and drove it home(about .5 miles). Noticing the clutch was feeling much different than when I brought it in. I try driving it around the block to make sure I wasn't mistaken. Couldn't get it into reverse. I call and ask if they'd check it out for me. They were polite and said they would. After waiting a while they finally send someone to take it back to their shop. about an hour later they call and tell me everything is fine and ready. Taking a sigh of relief i go pick it up. Within an hour of normal driving through town i can barely get the truck into gear and there's grinding noises coming from my transmission. I drive this truck everyday and know my clutch very well. They tell me it's almost dead when i know it's not. then they tell me it's fixed and it's never been worse. They reassure me that they're a professional transmission shop. All i can say is that they know how to fix freeze plugs and they destroyed my clutch and tried to sell me another one+services.

Service on Jul 07